Shipping & Returns

Last updated: September 29, 2026

NuVu Decor wants every order to be handled clearly and fairly. Because products may be fulfilled by different suppliers, processing times, delivery estimates, warranties, and change-of-mind return terms can vary by item. Any product-specific exception should be shown on the applicable product page. Nothing in this policy limits rights provided by applicable law.

Order Processing and Delivery

Processing and delivery times vary by product and supplier. Review the estimated processing and delivery information shown on the product or order page. After an order ships, available tracking information will be provided through your account or the Track Orders page.

Holidays, severe weather, carrier disruptions, and other circumstances outside our control may affect delivery times. If we cannot ship your order within the stated processing period, or within 30 days when no shipping period was provided, NuVu Decor will notify you and offer the choice to accept the revised shipping date or cancel the affected item for a full refund.

Order Changes and Cancellations

Contact NuVu Decor immediately if you need to change or cancel an order. Cancellation requests are not guaranteed because some suppliers begin processing orders shortly after they are placed. Orders that have already shipped cannot be canceled.

Return-Request Period

Return, refund, or replacement requests must generally be submitted within 30 days of delivery. A different period may apply when clearly stated on the applicable product page.

Do not return an item without authorization from NuVu Decor. Unauthorized returns may be refused and may not qualify for a refund. After receiving an approved return label or return authorization, the item must be shipped within 15 calendar days.

Damaged, Defective, Missing, or Incorrect Items

Contact NuVu Decor as soon as possible if an item arrives damaged, broken, defective, incomplete, missing parts, incorrect, or significantly different from its description.

Include your order number and clear photographs or video showing the item, packaging, shipping label, and reported problem. Keep the item and its original packaging while the request is reviewed. NuVu Decor will coordinate the claim with the applicable supplier and remain your primary point of contact.

When the submitted evidence confirms a qualifying problem, NuVu Decor will arrange an eligible refund or replacement. If a return is required for a qualifying damaged, defective, or incorrect item, a prepaid return label will be provided.

Change-of-Mind Returns

Change-of-mind returns depend on the policy for the specific product and supplier. Some products may not qualify. When an eligible change-of-mind return is approved, the customer may be responsible for return shipping, original shipping or delivery charges may be nonrefundable, and a disclosed supplier restocking or repacking fee may apply.

Any applicable restocking and repacking fee will not exceed 35% of the product purchase price. NuVu Decor will confirm all applicable charges before authorizing the return.

Refunds

Approved refunds will be returned to the original payment method. NuVu Decor will initiate a qualifying refund within three business days after approval or after the authorized return reaches the stage required by the applicable return authorization. Your bank or payment provider may require additional time to post the credit.

Shipping, delivery, return-freight, or restocking charges will be deducted only when permitted by the applicable policy and disclosed to the customer.

Tracking Delays

Carrier tracking may take time to update after a shipping label is created. Contact NuVu Decor if tracking has not updated for more than seven business days, or if the shipment is more than ten days beyond its estimated delivery date without a valid tracking update.

NuVu Decor will review the shipment and determine whether a refund, replacement, revised delivery date, or another resolution is appropriate. Exceptions may apply during holidays, severe weather, carrier disruptions, or other unusual circumstances.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address. Contact NuVu Decor immediately if shipping information needs to be corrected. Address changes and cancellations cannot be guaranteed after an order has entered processing.

If the order has shipped, the customer may also need to contact the carrier. Additional shipping or redelivery charges caused by incorrect customer-provided information may be the customer's responsibility.

Product Warranties

Warranty coverage varies by product and supplier. Any available warranty information should be displayed on the applicable product page. Contact NuVu Decor before purchasing if warranty coverage is important and the product page does not provide that information.

How to Contact NuVu Decor

Submit order questions, cancellation requests, return requests, and product concerns through the Contact Us page. Include your full name, email address, order number, product name, a clear explanation of the request, and photographs or video when reporting a product problem.

NuVu Decor will communicate with the applicable supplier and remain your primary contact throughout the process.