FAQ

Frequently Asked Questions

What does NuVu Decor sell?

NuVu Decor offers furniture, home décor, lighting, rugs, kitchen and dining products, bedding and bath items, outdoor furnishings, appliances, and other pieces selected to help you create a stylish, comfortable home.

How do I place an order?

Select the product you would like, choose any available options, and add it to your cart. When you are ready, proceed to checkout and enter your shipping and payment information.

How can I track my order?

Use the Track Orders link on our website. Customers with an account can also sign in to view their order history and available tracking information.

How long will my order take to arrive?

Processing and delivery times vary by product and supplier. Review the estimated processing or delivery information shown on the product or order page. Holidays, severe weather, and carrier disruptions may affect delivery times.

Can I change or cancel my order?

Contact NuVu Decor immediately if you need to change or cancel an order. Requests are not guaranteed because some suppliers begin processing orders shortly after purchase. Orders that have already shipped cannot be canceled.

What if I entered the wrong shipping address?

Contact NuVu Decor immediately. Address corrections cannot be guaranteed after an order enters processing. Additional shipping or redelivery costs caused by incorrect customer-provided information may be the customer’s responsibility.

What should I do if my order arrives damaged, defective, incomplete, or incorrect?

Contact NuVu Decor as soon as possible. Include your order number and clear photographs or video of the item, packaging, shipping label, and reported problem. Keep the item and its original packaging while your request is reviewed. NuVu Decor will coordinate the resolution with the applicable supplier and remain your primary contact.

Can I return an item if I change my mind?

Change-of-mind returns depend on the return policy for the specific product and supplier, and some products may not qualify. Contact NuVu Decor before returning anything. An approved return may require the customer to pay return shipping, and disclosed restocking or repacking fees may apply.

When will I receive my refund?

Approved refunds are returned to the original payment method. NuVu Decor will initiate a qualifying refund according to the terms on our Shipping & Returns page. Your bank or payment provider may require additional time to post the credit.

What if my tracking information has not updated?

Carrier tracking can take time to update after a shipping label is created. Contact NuVu Decor if tracking has not updated for more than seven business days or if the shipment is more than ten days beyond its estimated delivery date without a valid update.

Do all products include a warranty?

Warranty coverage varies by product and supplier. Available warranty information should appear on the applicable product page. Contact NuVu Decor before purchasing if warranty coverage is important and the product page does not provide that information.

How do I contact NuVu Decor?

Use the Contact Us page for order questions, cancellations, returns, or product concerns. Include your full name, email address, order number, product name, and a clear explanation of your request. Add photographs or video when reporting a product problem.

For complete delivery, return, and refund terms, please review our Shipping & Returns page.